Frequently Asked Questions
+Is it safe to use my Credit/Debit Card online?
Paypal use the latest security technology to ensure your card information is safe and secure. All card information is encrypted so that your information is private and protected. Paypal only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology, this prevents orders being placed through an unsecured connection. We do not store credit card details not do we share customer details with any 3rd parties
+How long will it take for my items to be delviered?
Depending on where you are located, and the delivery service you choose, delivery can arrive to you on your door step within the next day. Our dispatch times and delivery services that are available for you can be found here.
+Do your prices include VAT?
Yes, prices for items stated on this website include UK VAT rate at 20%.
+Why do I need to enter my personal information when placing my order?
We ask for your contact details to get in contact with you in case there are any issues when packaging or delivery your items. All information collected is kept within the website and never passed on to third party organisations.
+Can I amend my order once it has been placed?
As long as your order has not been dispatched you will be able to make amendments to it, please email firstname.lastname@example.org ASAP.
+I am not sure what size to order?
Many brands use different manufacturers therefore sizing will slightly differ depending on the garment you are looking for. Please follow the size guide found in each of our listings and order the size according to your size measurements. If you need any further assistance please do not hesitate to contact our Customer service team, email@example.com. Please let us know the items you are thinking of buying and your body measurements including your chest measurement and we can make the right recommendation for you.
+The size I have ordered is not right for me, I wish to exchange my item
Unfortunately we do not deal with exchanges and ask that you return the item for a refund and then you can re order the size you require. Please click here which will to you to our returns page and give you further details on how to return your item back to us
+My item is faulty, what do I do?
In the unlikely event that your item is faulty, please email firstname.lastname@example.org and our customer service team will get back to you with a resolution ASAP.